History has proven that Open Date's printers are so reliable our equipment won't need much looking after. There is always that reassurance and peace of mind that servicing, extended warranties and maintenance plans are done by our expert fully trained technicians to maximise your up-time in case of any problems. We are on hand to help, on the phone, on-line or in person, whenever you need us. If your staff have had some basic training at the installation phase, then most issues can be quickly resolved by a simple phone call.
Installation is done by our experienced assembly team at a time to suit you.
Each service contract is planned and tailor-made to the customer's own requirements, taking into account factors such as type of work done by the printer, the amount of use, in-house resources available for maintenance and so on.
MAINTENANCE & REPAIRS
All work is carried out by qualified Open Date employees either on-site or returned to one of our an Open Date offices around the world. Exchange printers can be supplied for long periods of downtime.
ONLINE & PHONE SUPPORT
Fault finding, and software assistance are also available.
For rapid attention in the (unusual) event of major breakdowns and stoppages, Open Date provides an emergency support service and is usually able to have an engineer on site within 24 hours.